Get Help

General Help Desk Information

Connect with Leapfrog’s in-house subject matter experts via our dedicated Help Desk to get timely support for:

• Survey content and scoring questions,
• Data verification messages and requests for documentation, and
• Technical issues related to the Online Survey Tool or the Hospital and Surgery Center Ratings website.

You can also schedule a 1:1 ASC Survey Orientation and submit feedback on any of Leapfrog’s ratings programs, including Top ASCs.  

To quickly get you to the right in-house expert for the right level of support, submit your inquiry in writing through the Zendesk ticketing portal at https://leapfroghelpdesk.zendesk.com. You’ll receive a reply within 1-2 business days, if not sooner. More information on submitting and managing Help Desk tickets can be found in the Help Desk Guide.

The Help Desk is staffed Monday through Friday from 9:00 a.m. to 5:00 p.m. ET, except on federal holidays. Please review the Help Desk Holiday Schedule for closures and allow ample time for staff to respond to time-sensitive requests before any program deadlines.

You can manage your open tickets through email and/or create an account with Zendesk to manage open and archived tickets.

To ensure that you receive our emails, please work with your IT department to add the following to your safe sender list:

• @leapfrog-group.org
• @leapfroghelpdesk.zendesk.com
• @em8434.leapfrog-group.org
• IP address: 159.183.167.150