Leapfrog Certified Coach Program

Become a Leapfrog Certified Coach. This is a helpful option for health care consultants, solution providers, and innovation partners who offer services, products, and technology designed to improve patient safety and healthcare quality in the thousands of hospitals nationwide that participate in Leapfrog’s annual voluntary Hospital Survey.

Display your Leapfrog Certified Coach Badge in your email signature, on your business card, on LinkedIn, and in promotional and marketing materials following successful completion of the training and exam. Receive an LCC (Leapfrog Certified Coach) credential and have your name published as a Leapfrog Certified Coach on Leapfrog's website.

Demonstrate expertise and bring added value to your client engagements by becoming a Leapfrog Certified Coach

Learn directly from Leapfrog’s Senior Vice President for Health Care Ratings, Missy Danforth, and in-house subject matter experts from the Ratings Team, about key aspects of the Leapfrog Hospital Survey including reporting periods, measure specifications and criteria, data collection and documentation, public reporting, and data use.

Ask questions throughout the virtual training directly to the presenter or to Leapfrog’s in-house subject matter experts via the Zoom Q&A feature. Receive a copy of the slide deck, recording of the session, written transcript of the Q&A, a copy of the 2024 Hospital Survey (PDF), 2024 Scoring Algorithms (PDF), and 2024 Hospital Survey Binder (PDF).


Remaining 2024 Training Dates

Session 2: May 23, 2024 | 2:00-5:00 PM ET



Attendance is limited, so we encourage early registrationFor questions and further information, please email Paul Alper at palper@leapfrog-group.org

Intended Audience

Professionals from companies that offer products, services, or technology to hospitals participate in the Leapfrog Hospital Survey. If want to be able to offer your clients more expertise, technical support, best practices, and support, this training is for you.

Learning Objectives

On completion of the training and exam, Certified Coaches will:

  • Understand and be able to articulate information about the data that Leapfrog collects via the Leapfrog Hospital Survey and how that translates into use in public reporting, pay-for-performance, value-based purchasing strategies, national recognition, benchmarking, and quality improvement.
  • Understand and be able to articulate the architecture of the Hospital Survey, including the measures associated with each Section.
  • Understand and be able to articulate best practices for data collection and submission.
  • Understand and be able to articulate the resources available to hospitals including Leapfrog’s expert Help Desk, scoring algorithms, data collection workbooks, the Survey Binder, and more.
  • Understand and articulate data verification and documentation requirements.

Scope of Leapfrog's National Standards

Leapfrog’s national standards span the following critical areas of patient safety and quality:

  • Billing Ethics
  • Informed Consent
  • Computerized Prescriber Order Entry
  • Bar Code Medication Administration
  • Medication Reconciliation
  • Surgical Volume
  • Maternity Care
  • ICU Physician Staffing
  • Culture of Safety
  • Nurse Staffing and Skill Mix
  • Hand Hygiene
  • Healthcare Associated Infections 
  • Pediatric Care
  • Outpatient Care

Certification Requirements

To receive the Leapfrog Certified Coach’s badge, which can be used in your email signature, on your business card, on LinkedIn, and in promotional and marketing materials, participants must pass the online course exam within 30 days of completing the training. Participants will have one initial and one follow-up opportunity to pass the exam. Failure to pass the follow-up exam will result in a badge not being issued. The Badge is valid for 12 months. 



The cost of the training is $995.00 for each registration.

For questions and further information, please email Paul Alper at palper@leapfrog-group.org



The Leapfrog Certified Coach Training is a program of the Judie Burrows Education Institute. To learn more about Leapfrog's educational programming or to contribute, please visit www.leapfroggroup.org/JBEI.
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